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How untung8 Handles Your Personal Information

Your account data, wallet details and activity on untung8 are handled with clear rules about what we collect, why we collect it, and who can see it.

Account Data ClarityDANA, OVO, GoPay Wallet PrivacyCookie Controls AvailableData Access on RequestIndonesia-Applicable Policy
untung8 How untung8 Handles Your Personal Information
CONTACT YOUR PRIVACY TEAM

Reach Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request deletion of personal records, our support team handles privacy queries directly. You can reach us through the channels below — include your registered account email and the nature of your request so we can respond accurately and without unnecessary delay.

Live Chat Support Open the live chat window from your account dashboard. Privacy and data requests are handled by our dedicated account support team during available hours.
Email Privacy Request Send your data access, correction or deletion request to our support email. Quote your registered account details so your request is matched correctly.
Account Settings Path Some data controls are available directly inside your account settings — including cookie preferences and linked wallet details for DANA, OVO, or GoPay.
HOW WE PROTECT YOU

Data Handling You Can Verify

We have built our data practices around four principles: collect only what is needed, secure what we hold, be transparent about how it is used, and respond when you ask questions. Each point below reflects an actual operational practice on untung8, not a general statement.

Encrypted Account Storage

All account credentials and linked wallet data — including your DANA or OVO account references — are stored using encryption. We do not store full payment credentials in plaintext anywhere on our servers.

Cookie Policy and Control

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookie settings through the cookie preference panel in your account.

Data Retention Limits

We keep your account data for as long as your account is active and for a reasonable period after closure, as required by applicable regulations. Non-essential data is deleted on a scheduled basis.

Third-Party Data Boundaries

When GoPay, OVO or DANA processors receive any data from us, it covers only the transaction detail they need to process your payment. No browsing history or betting activity is passed to payment partners.

Common Questions About Your Privacy Rights

These are the questions we hear most often when it comes to data, account privacy, and how your information is used on untung8. Each answer reflects our actual policy and process.

We collect your name, email address, phone number and the wallet details you link — such as your DANA, OVO or GoPay account. We also log login times and device type for security purposes.

Yes. Send a data access request via our support email or live chat, quoting your registered account email. We will compile and return your data summary within a reasonable timeframe.

We share only transaction-level data with payment processors like DANA, OVO, and GoPay — strictly what they need to complete your transfer. We do not sell account or activity data to any external party.

Request account closure through live chat or email. Once your account is closed and any balance is settled, we delete non-essential personal data. Some records may be retained as required by applicable local regulations.

We use essential session cookies for account login and optional analytics cookies to improve the platform. You can turn off non-essential cookies in the cookie preference panel inside your account settings.

Our data practices are designed to align with applicable local regulations. Access to and use of untung8 is subject to local law and is available only in eligible regions where local law permits it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.